Privacy Policy

Last Updated: October 2024

The Feldman Group at RLAH@properties ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at feldmangroupre.com (the "Site").

1. Information We Collect

1.1 Information You Provide Directly

When you use our contact forms or request a home valuation, you may provide:

• Name
• Email address
• Phone number
• Property address (for home valuations)
• Message content (for contact inquiries)

Important: Our contact and home valuation forms redirect to third-party services (secure.atproperties.com and bit.ly). When you submit these forms, your information is handled according to those third-party services' privacy policies. We do not directly store form submissions on our servers.

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information through Google Analytics, including:

• Usage data: Pages you visit, time spent on pages, links clicked, and referring websites
• Device information: Browser type, operating system, device type (desktop, mobile, tablet)
• Location data: General geographic location (city/region level) based on your IP address
• Technical data: IP address, browser language preferences, screen resolution

This information is collected using cookies and similar tracking technologies. Google Analytics processes this data according to Google's Privacy Policy.

2. Information We Do NOT Collect

We want to be transparent about what we do not collect:

• We do not collect credit card or payment information
• We do not collect Social Security numbers or other government identification numbers
• We do not collect sensitive personal information (health data, financial account numbers, etc.)
• We do not directly store form submissions on our servers
• We do not use facial recognition or biometric data collection
• We do not sell your personal information to third parties

3. How We Use Your Information

We use the information collected to:

• Respond to your inquiries about real estate services, home valuations, and property questions
• Provide real estate services including home buying, selling, and market analysis
• Improve our website by analyzing how visitors use our Site
• Communicate with you about properties, market updates, and services (only if you've requested contact)
• Comply with legal obligations and protect our legal rights

4. Third-Party Services

Our website uses the following third-party services:

4.1 Google Analytics

We use Google Analytics to understand how visitors interact with our Site. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.2 Contact Form Services

Our contact and home valuation forms redirect to:

• secure.atproperties.com - RLAH@properties' secure contact form
• bit.ly/CMA4U - Home valuation request form

These third-party services have their own privacy policies and data handling practices.

4.3 Google Fonts

We use Google Fonts to display typography on our Site. When you visit our Site, Google may collect technical information such as your IP address. See Google's Privacy Policy for details.

4.4 Substack Blog Integration

Our homepage displays recent blog posts from our Substack blog (thefeldmangroup.substack.com) via RSS2JSON API. We do not collect any personal information through this integration.

5. Cookies and Tracking Technologies

Our Site uses cookies, which are small text files stored on your device. We use cookies for:

• Google Analytics tracking (analytics cookies)
• Session management (essential cookies)

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

6. How We Protect Your Information

We implement appropriate security measures to protect your information, including:

• SSL/TLS encryption (HTTPS) for all pages on our Site
• Secure hosting on protected servers
• Regular security updates and monitoring
• Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

Since we do not directly store form submissions, we do not retain that information on our servers. Information you provide through third-party forms is retained according to those services' policies.

Google Analytics data is retained according to our settings and Google's data retention policies (currently set to automatic deletion after 26 months).

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request information about what personal data we have about you
• Correction: You can request correction of inaccurate information
• Deletion: You can request deletion of your personal information
• Opt-out: You can opt out of marketing communications at any time
• Cookie control: You can disable cookies through your browser settings

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Links to Other Websites

Our Site may contain links to third-party websites, including:

• RLAH@properties (rlahre.com)
• Our Substack blog (thefeldmangroup.substack.com)
• Social media platforms
• Property listing services

We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Consent

By using our Site, you consent to this Privacy Policy and our collection and use of information as described herein.

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Effective Date: October 2024
This Privacy Policy applies to feldmangroupre.com